Training


Training


Training

RES has developed a mix of learning materials to help our customers and channel partners get the most out from our products. Our goal is to give you choice in how you learn whether it's in the classroom, online tutorials and virtual workshops, or downloading our new self-study kits. We will continue to update and evolve the learning materials, so do come back and visit this page for the latest information.

The RES Success Center

The RES Success Center provides engaging ways to learn about the RES products and technologies. It contains short video tutorials, the Self-Study Kits, Exam Preparation Guides, the Sales Training for Partners and more.

Product Courses

For partners and customers, RES has developed several technical courses that deal with the installation and configuration of the RES Products. These technical courses are offered by RES Authorized Learning Centers (RALCs). To find out which RES Authorized Learning Centers are available in your country, contact education@res.com.

RES ONE Service Store 2016 Basic Course (ROSSBC-800) in detail

Description

The RES ONE Service Store 2016 Basic Course (ROSSBC-800) is a three-day course that provides comprehensive training for administrators on the installation, configuration and use of RES ONE Service Store. It does not provide training on designing business processes. 

Target audience

Administrators who perform computer management with RES ONE Automation in Microsoft Windows environments and who want to learn how they can implement self-servicing and automatic service delivery in their organization.

 

Duration guidelines

3 days

 

Prerequisites

  • Basic knowledge of Microsoft Windows operating systems.

RES ONE Automation 2015 SR4 Basic Course (ROABC-750)

 

Course Outline

  • About this Course
  • About RES ONE Service Store
  • Installation and Setup, including administrative roles and licensing 
  • The Organizational Structure
  • External Data Sources
  • The Service Catalog
  • Placeholders and Functions
  • Smart rules
  • Management and Administration, including the transaction safeguard, branding and self-service password management
  • Integration with RES ONE Workspace and RES ONE Automation, including Service Templates and Servce Pubications

RES ONE Workspace 2016 Basic Course (ROWBC-800) in detail

Description

The RES ONE Workspace 2016 Basic Course (ROWBC-800) is a four to five-day course that provides comprehensive training for administrators on the installation, set up and use of RES ONE Workspace 2016, from planning your environment to personalizing it. 

 

Target Audience

Administrators who perform workspace management with RES ONE Workspace in Microsoft Windows environments.

 

Duration Guidelines

4 to 5 days

 

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

 

Course Outline

  • About this Course
  • About RES ONE Workspace
  • Installation & Setup
  • Pre-Configuration
  • Desktop Management
  • Application Management
  • Application Management - Persona
  • Environment Variables
  • Drives and Data
  • User Registry / Registry Tracing
  • Post-delivery Configuration
  • Zones
  • Printers
  • Security
  • Workspace Containers and Connections States
  • E-mail Settings and Data Sources
  • Integrations
  • Usage Tracking
  • Application Delegation and Administrative Roles
  • Administration
  • Performance
  • Advanced Topics

RES Automation Manager 2015 SR4 Basic Course (ROABC-750) in detail

Course Outline

The RES ONE Automation 2015 SR4 Basic Course (ROABC-750) is a three-day course that provides comprehensive training for administrators on the installation, set up and use of RES ONE Automation Manager 2015 SR4, from planning your environment to Task Automation and Resource Provisioning.

 

Target Audience

This course is for administrators who perform computer management with RES ONE Automation in Microsoft Windows environments.

 

Duration Guidelines

3 days

 

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

 

Course Outline

About this course

About RES ONE Automation

Installation and Setup

Automation and Provisioning

Advanced Automation and Provisioning

Administration and Integration

RES certification programs

RES offers a certification program designed to validate IT professionals with the technical capabilities and expertise needed to effectively use the RES product portfolio, giving companies the confidence that their IT employees have the skills and experience needed to be successful.

Validity

Product certifications are version based and do not expire. For RES partners certifications used to obtain a specific partner level should always be the most recent available. A product certification for a partner level expires nine months after the release of a new exam.

Exam preparation

Although training is not mandatory, RES strongly advises participation in the appropriate course coupled with hands-on experience before scheduling any RES exam. See our Training Page for additional information on the available RES courses.

To prepare for an exam, please consult the Exam Preparation Guides that are available for download at the RES Success Center.

Schedule an Exam

RES exams can be taken at Pearson VUE Test Centers worldwide. Schedule your exam at http://www.pearsonvue.com/res

Schedule Now

Overview of certifications

Current certifications

RACP 2016 | RES ONE Automation 2016 Certified Professional. You achieve this certification by passing the RES ONE Automation 2016 Exam (ROAX 2016). This certification is version based and does not expire.

RSCP 2016 | RES ONE Service Store 2016 Certified Professional. You achieve this certification by passing the RES ONE Service Store 2016 Exam (ROSSX 2016). Note that the ROAX 2016 certification is a prerequisite for taking this exam. This certification is version based and does not expire.

RWCP 2016 | RES ONE Workspace 2016 Certified Professional. You achieve this certification by passing the RES ONE Workspace 2016 Exam (ROWX-2016). This certification is version based and does not expire.

Combined certifications

RCE | RES Certified Expert You achieve this certification if you pass the most recent RES ONE Workspace, RES ONE Automation and RES ONE Service Store exams. This certification expires nine months after new RES ONE exams are released.

RCT | RES Certified Trainer. This certification is intended for RES partners who teach the RES ONE products. You achieve this certification if you are a RES Certified Expert (RCE) and attend the RES Train the Trainer course (RT3). This certification expires nine months after new RES ONE exams are released.