RES ONE Service Store

RES ONE Service Store

Transform the workforce experience with an automated, intuitive service app store

Empower the workforce through self service, and automated delivery of apps and services.

Organizations can improve operational efficiency by automating business processes and IT service delivery. The RES ONE Service Store is flexible and easily integrates with an organization’s existing technology, maximizing earlier investments without requiring expensive "rip and replace" projects.

RES can serve as a central identity warehouse, allowing IT teams to manage access by aggregating information from a variety of sources. RES ONE Service Store lays the foundation for IT to speak with the business on the right terms – as a strategic service provider.

Transform your IT experience through self-service and automated delivery.

Mobile app

Identity and classification

Service catalog

Subscription engine

Workflow actions

Request fulfillment and personalization

Password resets

Service ratings

Workspace intelligence

RES ONE Service Store architecture

What's new

Check out what's in the latest releases of RES ONE Service Store.

RES ONE Service Store 2016 Feature Release 1 (FR1)

Task Delegation
Allow users to delegate tasks to another user directly from the web portal. This is useful if users are unable to take action. For example, if they are absent from work. By delegating tasks such as approvals or providing additional information, services won’t be delayed and SLAs can be met.

 

Password Reset Flexibility
Configure password complexity policies based on regular expressions and mark them as complete to the end user in real time. This provides added security and ensures that passwords provided by your users meet the requirements of your organization.

 

Dynamic Workflow Actors
Insert placeholders and/or functions in your workflow so the system will dynamically determine the correct person to which they apply at service delivery. When the workflow action is executed, these placeholders and functions will then resolve into a specific value. For example, the approver can be dynamically determined at service delivery based on the app or service owner.

 

Global Attributes
Streamline the process of storing information that is shared across the RES ONE Service Store environment with the new Global Attributes data model. This reduces the need for redundant attributes and enables you to manage services such as credentials and infrastructure settings more efficiently. In addition, Global Attributes allow data sharing across people and services to simplify service delivery and configuration.

 

Date Attributes
Utilize the new date attribute in your workflow when a date needs to be provided and time is not vital. For example, things that occur on the same day each year such as a date of hire date or birth date. In the Web Portal, users can then provide this date with a date picker to ensure a consistent format.

RES ONE Service Store 2016

Attribute-based workflow triggers 

Kick off service delivery when specific attributes about a person change, providing a flexible way to automate the delivery or adjustment of services. This is useful for onboarding/offboarding and scenarios where you need to automate attribute changes such as updating a phone number or name.

 

Multi-service delivery
Deliver the same service multiple times to the same subscriber, tracking subscriptions to services to ensure that they are returned after use. Users can request a service again with new data, without having to wait on dependencies/approvals in the workflow of the previous service delivery. This will enable almost immediate fulfillment of common requests such as placing an order for a device or onboarding a user.

 

Placeholders for organizational attributes
User-defined organizational attributes can be utilized inside a workflow. This could include distribution, application owners, department manager, etc. Use placeholders to retrieve the values associated with the selected organizational context.

 

Building Block mapping
When importing a Building Block, map to existing objects in the RES ONE Service Store environment, including: people attributes, people identifiers and smart rules. This eases the sharing of Building Blocks between different environments, so administrators can avoid the manual editing and mapping.

 

New security licensing options
Two new license types are now available for customers looking to purchase specific capabilities around identity and access management. The current license that offers full RES ONE Service Store functionality has been renamed to Enterprise license.

 

Enhanced request visibility
End users can be notified when the actors take actions in which a smart rule is used, providing visibility into who is doing what and status of requests. For example, the end user can see which of the approvers rejected or accepted their request so they understand next steps.

 

Improved style editing
Use the new markup editor for text styling in service descriptions, messages in workflow actions and email notifications. Administrators will have a better experience with the option for hyperlinks and text drag-and-drop functionality and users will appreciate an improved visual presentation with style options (headers, block quotes, color, number lists, etc.)

 

Enhanced resource attachment
Upload resources directly and configure as many file repositories as necessary. Utilizing the RES ONE Service Store Datastore is still an option, but now you can easily attach a resource from an existing file share.

 

Mobile configuration options
Secure access to an app with a PIN code. In the Management Portal, you can make usage of a PIN code mandatory or force users to provide their login credentials when they start the app. This helps you to prevent scenarios in which unauthorized people have access to the RES ONE Service Store environment if a mobile phone or tablet is lost, stolen or in a BYOD scenario when devices are not fully secured.

 

Management API (experimental)
Management functions can now be automated by using the REST/JSON Management API. This enables better connectivity between systems. Please provide feedback to RES on your experience with this new feature and ideas for improvement. 

RES ONE Service Store Feature Release 2 (FR2)

Push Notifications on Mobile Devices
Support to improve workplace mobility, this feature provides relevant updates and alerts to employees and managers on new requests, status information, messages, etc. even when the app is closed on mobile devices.

 

Service Panels support on Mobile Devices
Request and cancel services on behalf of others at the fingertips, and use all other functionality of the Service Panel that is already available in the Web Portal from the mobile clients.

 

File Upload capabilities
Automate company processes that depend on file distributions that enable additional data, documents and attachments across an enterprise (easily upload pictures, driver's license, passport, drug screening reports, training certifications, etc.).

 

Jump Workflows
Enhance workflow design with increased customization of workflows to include addition of loops, skips and repeats, allowing for greater control and failsafe through conditional statements.

 

Transaction Timeline support
View which actions were executed in the course of the transaction, ideal in complex service workflows. This is a new re-layout with time in a visual, graphical manner.

RES ONE Service Store Feature Release 1 (FR1)

Expected service time delivery
View the average delivery time of services for any service or app request. This is calculated by historical data factoring in how long services have taken in the past.


Tablet support for iOS and Android
Besides supporting mobile clients natively, we have included Apple iOS and Android tablet support, making it easier for employees to work from any device and location.


Automatic server detection for mobile devices
Users can easily connect their mobile devices without knowing or specifying the correct server and port. Their email address and device will automatically connect to their mobile gateway.


Improved usability
Employees can easily provide information around services. This includes enforcement for users to provide input in a specific format which can be validated before continuing, minimizing user errors. Support for multi-line text boxes for input, ability to change attribute display names, adding “friendly” names, and increasing character limits have also been included.


Checklist attribute to support certifications
Significantly reduce certification times by increasing visibility around who are members of a security group to control data, apps and services access. Automatically detect and remediate account access creating an audit trail to simplify audit and compliance challenges.


Checklist service attributes
IT admins can configure a service attribute with multiple selected values. This has many uses, including expediting the creation of a new VM by selecting which attributes one would like to include from a list. Other use cases may include configuring other services that install apps based on the selection of the end user, such as in the Microsoft Office Suite.

SEE MORE

Dig a little deeper

How can we help you with your next step? Fill out the brief inquiry form below, and we’ll get in touch with you shortly.

Have questions? Contact RES