RES Websites: This Policy applies to the following websites: www.res.com, www.success.ressoftware.com (collectively: ‘RES websites’). When visiting the RES websites, RES’ servers automatically record standard information that your browser sends whenever you visit a website. These server logs may include information such as the page(s) you visited, your Internet Protocol address, cookie information, browser type, browser language, and the date and time of your request. RES uses this traffic data to help diagnose problems with our servers, analyze trends, administer the RES websites and provide you with ads that appear to match your interests. Generally, we automatically collect usage information, such as the numbers and frequency of visitors to our website and its components, number of links clicked within the website, etc. This data is only used in the aggregate. This type of collective data enables us to determine how users interact with the RES websites, so RES can identify areas for improvement. If you want to contact RES or take part in a forum or survey via the RES websites, RES may ask you to provide your first and last name, email address, telephone number, postal or other physical address, or other contact information. RES may also collect title, occupation, work industry, and other information which may be required by RES to provide products, services, and information to you. As the RES websites may contain links to other websites, please review the privacy practices and privacy statements governing such other websites. RES is not responsible for any privacy practices of the other sites. When using social features (such as forums) of the RES websites, other persons may see some of your activity. Any PII submitted by you when using social features is your sole responsibility and becomes public information which could be read, collected or used by other users to send you unsolicited messages. Please exercise caution when deciding to disclose PII in your use of social features.
Cookies used by RES do not collect personal information, unless otherwise indicated. RES does not combine information collected through cookies with other personal information (except IP addresses) unless you have also completed one of the forms on the RES websites requesting a service, such as to register to attend a webinar, view a recorded webinar, download a white paper, obtain a free trial or obtain a product demonstration. Information may be cached so you do not have to complete the form each time. The third party tool cookies in use are listed below.
The third party tool cookies in use are listed below:
Third party Name
Web Analytics / Metrics
Google also offers a tool that allows you to opt-out of being tracked by Google Analytics across all websites and can be found here.
Visitor / Marketing Profile
Website Visitor Analytics
Leadlander uses ‘cookies’ to track your IP address when you are on the RES websites to help RES understand who uses the RES websites, how visitors arrive at these websites (e.g. search words used), which pages are viewed and to determine how sales- ready users are.
Web Analytics /conversion tracking/Target ads
You can opt-out of the collection and use of information for ad targeting here.
Web Analytics /conversion tracking/Target ads
LinkedIn Insight Tag
You can opt-out of the collection and use of information for ad targeting here.
The apps available via the above stores are intended for use on mobile devices in connection with RES (on-premises) software, which software is intended to enable, automate and secure digital workspaces. Please note that this software is being operated or otherwise utilized by organizations other than RES – with no possibility for RES to access this software, data, the environment in which this software is operated and/or the apps made available via the above stores. The functionality of the apps may - however - require and/or permit access to and processing of personal or other information by the aforementioned organization(s) operating or otherwise utilizing the RES (on-premises) software, such as access to your business contact details, list and other information of applications in use or requested on your mobile device and unique numeric identifiers assigned to your device, such as mobile device ID, device ID and device type. For details about the information collected and privacy practices, please contact your corporate IT department or other person within the organization(s) responsible for operating or otherwise utilizing the RES (on-premises) software. To the maximum extent permitted by applicable laws, RES is neither responsible nor liable for any of the PII or other information collected and/or processed by organizations other than RES nor for the privacy practices of these organizations.
No prior RES registration is required for downloading or using these apps. Though RES does not collect information that could reasonably be used to directly identify natural persons when using the apps, the apps automatically collect other device-related information and app performance data. This includes crash logs to assess application usability and performance, length of time spent on the app(s) and other aggregate or statistical information. This data contains no information that could reasonably be used by RES to directly identify a person. RES uses this information for research and analytics.
Please understand that no app or Internet transmission can ever be guaranteed 100% secure. RES recommends that where personal data or information is stored on your mobile device and processed when making use of the apps of RES, security is through your mobile device’s own secure mobile device (storage) facilities and through the procedures and (security) policies and safeguards in place or recommended by the organization that is operating or otherwise utilizing the RES (on-premises) software. Prior approval of and consultation with the organization operating or otherwise utilizing the RES (on-premises) software before using any apps made available by RES via the above stores is advised.
International transfer of PII (EU-U.S. Privacy Shield): RES Software, Inc. hereby certifies that it adheres to the EU-U.S. Privacy Shield Framework concerning the receipt of PII from the European Union to the United States of America as set forth in this Policy. RES Software, Inc. shall apply the Principles set forth therein to all PII transferred in reliance on the Privacy Shield Framework. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/. The Commission Implementing Decision pursuant to Directive 95/46/EC of the European Parliament and of the Council on the adequacy of the protection provided by the EU-U.S. Privacy Shield dated July 12, 2016 is available here. If there is any conflict between this Policy and the Privacy Shield Framework, the Privacy Shield Framework shall govern. EU data subjects, as well as others to the extent legally required, shall have the right to access your PII and be able to correct, amend, or delete that information where it is inaccurate, or has been processed in violation of the Principles, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated. Further, EU data subjects may limit the use and (onward) disclosure of their PII in accordance with the Privacy Shield Framework. A request should be submitted to the contact details provided below. RES is entitled to require additional information. RES Software, Inc. shall be subject to the competent U.S. statutory body set forth in the Privacy Shield Framework (e.g., Federal Trade Commission) or any other competent U.S. statutory body that will effectively ensure compliance with the Principles. RES Software, Inc. will respond promptly to inquiries and requests by the competent U.S. statutory body for information relating to the Privacy Shield. RES Software, Inc. commits to cooperate with the relevant and competent EU data protection authorities with regard to personal data transferred from the EU in reliance on the Privacy Shield Framework. To the extent permitted by the Privacy Shield Framework and insofar RES, the EU Data Protection Authorities or Department of Commerce have been unable to resolve a complaint, EU data subjects may have the possibility to seek binding arbitration with the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against RES Group regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission (www.ftc.gov). RES Software, Inc. shall remain liable under the Principles if third party providers process PII in a manner inconsistent with the Principles (liability in case of onward transfers to third parties), unless RES proves that it is not responsible for the event giving rise to the damage. The type of PII and purposes for which RES Software, Inc. collects and uses personal information and the type of third parties to which RES Software, Inc. discloses PII as set out in this Policy fully apply to RES Software, Inc. certification under the EU-U.S. Privacy Shield. RES Software, Inc.’s principal place of business is 150 N Radnor Chester Road, Suite D100, Radnor, PA 19087 United States. Please contact RES Software B.V. (headquarters in EMEA) via the contact details mentioned below (‘Inquiries & Complaints’-paragraph) in case of any inquiries or complaints.
Third Parties: RES may use a limited number of third party providers to provide services on its behalf. These third party may access, process, or store PII collected and used in accordance with this Policy and to facilitate the aforementioned processing purposes in the course of providing their services, such as database monitoring, technical operations, corporate event/campaign management, web site management, infrastructure provision, e-mail delivery, data storage services, and other similar kind of purposes. RES maintains contracts with these third party providers.
Limitations: RES Software, Inc.’s adherence to the Principles may be limited: (a) to the extent necessary to meet national security, public interest, or law enforcement requirements; (b) by statute, government regulation, or case law that creates conflicting obligations or explicit authorizations, provided that, in exercising any such authorization, RES Software, Inc. can demonstrate that its non-compliance with the Principles is limited to the extent necessary to meet the overriding legitimate interests furthered by such authorization; or (c) if the effect of the Directive 95/46/EC of the European Parliament or EU member state law is to allow exceptions or derogations, provided such exceptions or derogations are applied in comparable contexts.
Security: RES takes reasonable and appropriate measures, such as physical, electronic, and administrative safeguards, to protect PII from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the PII. RES limits access to PII to RES employees who reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. The RES employees who have been granted access to your PII are made aware of their responsibilities to protect the confidentiality, integrity, and availability of that information and have been provided training and instruction on how to do so. Any employee that RES determines is in violation of this Policy will be subject to disciplinary action. In the event that PII is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, RES will notify you in accordance with applicable legislation.
Changes: This notice can be amended from time to time consistent with requirements of the Privacy Shield Framework, to accommodate new technologies, industry practices, and regulatory requirements and/or for other purposes. Any such changes will be published on this page.
Transfer of ownership: During the further growth and development of the RES group, one or more companies or activities of RES may be transferred to a third party. In this case, your personal details might also be transferred.
Inquiries & complaints: EU data subjects with inquiries or complaints regarding this Policy should first contact RES via firstname.lastname@example.org or via following contact details.
RES Software B.V.
For the attention of: Legal Department
Topic: Data protection/Privacy
Het Zuiderkruis 33
5215 MV ‘s-Hertogenbosch
Effective date: February, 2017
Copyright © 2016 RES. All rights reserved.
More information about RES can be found at: www.res.com.