Public Sector

Public Sector

Building your smart city strategy.

Increasing turbulence and declining budgets are nothing new to public sector IT professionals. And the dream of Smart Cities may seem like a distant illusion, surrounded by barriers of mixed, legacy systems. But IT's constituents have rising expectations for the roles technology should play, including mobile work, multi-device and hybrid environments, BYOD, IT consumerization and shared services. Whatever the challenges, optimizing the infrastructure that supports public sector workers is a good beginning towards empowering IT to offer better services and greater value.

Save time and increase efficiency with proactive automation.

How much of IT's days are devoted to daily “firefighting” and mounting volumes of service desk tickets for app requests, patch upgrades, access to new IT services, ad infinitum. But agencies can save precious time by automating and standardizing these activities. And by anticipating workers’ needs and delivering services when, where and how they expect them, the number of tickets can be dramatically reduced and IT can deliver much greater value with less overhead.

Increase efficiency by empowering employees with self service.

Public sector workers enjoy consumer technology for its easy access, repeatability and reliability. The technology is at their fingertips whenever they need it. Why not give them that same experience on the job? A service app store with self service can reduce costs, while improving interaction between users and IT. Workers can access needed services without calling the service desk. They gain a single point of interaction with the convenience and instant response they crave, and the security, compliance and control the public sector demands.

Lower costs by shifting towards shared services.

Many agencies are exploring and adopting the shared services model as they strive to pare down costs and drive innovation in other areas. But shared services require organizations to rethink how they securely delivering all IT services to their workers, as well as to third-party organizations. By predicting and provisioning services automatically, or making them available on-demand via self-service, agencies can take a big bite out of costs with quick results. This allows resources and funding to be re-allocated to other projects to improve public services.

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