Not sure about you, but I am never excited for the first day back to work after being out of the office. Why, you ask? Whether it was a vacation or business trip, there are always hundreds of emails in my inbox waiting for me to return and it takes hours, sometimes days, to dig out. It usually includes a handful of fires that need to be put out immediately and items that are due the day you get back. I am sure you can relate.
This problem goes much further than just emails in an inbox – especially for IT department workers and managers. Those individuals part of a business process or workflow end up being a bottleneck for requests that occurred while they were out of the office, causing SLAs to be missed and delaying the delivery of services to workers. Not only is it frustrating for workers to see that their request is stalled, but it can be a real productivity killer for the business.
What is the solution?
Life happens and people are out of the office for extended periods of time for many reasons. The good news for RES ONE Service Store customers is that we now have a new capability called Task Delegation. Task Delegation allows users to delegate tasks to another user directly from the RES portal, and as such, workflows are not delayed or stalled. Such tasks as approvals or additional information can be delegated. This is useful if users are unable to take action in a timely manner, no matter the reason or period of time the worker is out.
Task Delegation enables you to:
- Keep requests moving
- Avoid service delays
- Continue to meet SLAs
I invite you to learn more about Task Delegation in RES ONE Service Store by watching this demo or contacting your RES sales representative.
*Following the launch of RES ONE Enterprise on February 21, 2017, RES ONE Service Store is now RES ONE Identity Director and RES ONE Suite is now RES ONE Enterprise.