RES ONE Suite
A people-centric approach to business technology
RES ONE Suite takes a people-centric approach to business technology, empowering the workforce by providing self-service and automated service delivery, and the automated provisioning of the right apps and services for each person’s secure digital workspace. With RES ONE Suite, technology is delivered proactively and securely, building a foundation for IT as a Service (ITaaS) to better support the agile workplace. The RES ONE Suite provides enterprises with the most secure and agile workspace solution.
RES ONE Suite offers:
- Personally-configured workspaces that are consistently available, regardless of devices used, based on each worker's real-time context
- Automated, predicted provisioning and de-provisioning of apps and services, providing workers the right level of access at the right times
- A self-service experience for access and services requests that are not readily predicted
To learn more about what a digital workspace is click here.
Transforming app and IT service provisioning.
Qualification for services is gathered from external identity sources such as HR systems, financial systems or Active Directory. Once the identity source is set up, it will be used to uniquely identify users and gather information that will be used to determine user profiles.
During the ITaaS request phase, which occurs after a user is qualified, services can be requested either automatically or manually through self service via an intuitive web interface. All services are stored in a service catalog for easy management and maintenance.
After a user qualifies for a service, a subscription workflow trigger determines when the IT service will be delivered. The trigger can be set to automatic, re-provisioning (in the event of a reorganization, for example), or manual (a user requesting self service).
The subscription workflow contains the business logic dictating what should happen during the delivery phase of a service. This can be in the form of activities such as approvals, requesting information, using checklists or invoking an automated change activity.
RES ONE goes far beyond virtualization management to allow IT to manage users across traditional and hybrid desktop environments.
Through context-aware configuration, IT can ensure services are adapted to each user’s real-time situation.
With advanced profile management, consistency is maintained when users travel or use different devices throughout their workdays. For example, if a user accesses an end point that does not support a specialized stylus peripheral, that app should not be available to that user.
On a large campus the user should have printers and other devices dynamically assigned to them based on IP Subnet, Wi-Fi access point or other criteria. No more wasted service desk tickets for users who just want to print their boarding passes!
Moving towards an ITaaS model will help IT add value by removing obstacles and making services easier to use.
For an ITaaS model to remain compliant and offer secure services, a service store solution can ensure security by leveraging context awareness.
Access to services can be limited in real time as users travel between different locations. If a user changes Wi-Fi hot spot, IP Subnet or end-point device, or works outside certain defined hours, access to sensitive corporate apps and data can be prohibited. This can mean, for example, no access to sensitive data when a user connects via a coffee shop's wireless network.
Management software from RES allows app usage to be easily measured and license policies enforced as the complete desktop environment is being managed by IT professionals from a single console.
At the end of the ITaaS lifecycle the service will be returned. This return trigger will unsubscribe the service automatically when there’s an organizational change or manually when cancelled.
The unsubscribe workflow combines business logic with profile management to determine what activities should happen during the return of the service. This can be approvals, requesting information, checklists or invoking an automatic change activity.
Unsubscribing automatically will make sure all resources are de-provisioned when a user no longer qualifies for a service. The return subscription capabilities enhance the security and compliance measures offered by basic profile management technologies.
RES ONE Suite architecture
RES ONE Suite offers a unified solution for configuring, automating and securing digital workspaces. Through a unified console, organizations can control the entire RES ONE Suite – RES ONE Workspace, RES ONE Automation and RES ONE Service Store – providing IT with a single place to manage the needs of their workers.
RES ONE Suite easily integrates into existing IT infrastructures, extending the value of other third-party solutions. Through APIs and Web Services, the integration options are endless. Some of the out of the box integrations with RES ONE Suite include, but are not limited to:
- AirWatch by VMware
- BMC Remedy
- Citrix XenApp
- Citrix XenDesktop
- Citrix XenMobile
- IBM Endpoint Manager
- IBM Fiberlink
- IBM Maximo
- IBM Softlayer
- LanDesk Management Suite
- Microsoft Office 365
- Microsoft System Center Configuration Manager
- VMware Horizon 6
Dig a little deeper
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